Terms & Conditions

Last Updated: October 08, 2024

1. Introduction

Welcome to Skillwave, an innovative online education platform designed to bridge the gap between passionate learners and expert tutors across a wide variety of disciplines. Whether you’re looking to expand your professional skill set, dive into a personal interest, or explore new areas of knowledge, Skillwave offers a comprehensive and interactive learning experience to suit your needs.

These Terms and Conditions outline the rules and guidelines for accessing and using the Skillwave website, mobile application, and related services (referred to collectively as the “Site”). By using the Site, you are agreeing to be bound by these Terms and Conditions. Your continued access and use of the platform are conditioned upon your compliance with the terms outlined below.

Skillwave is committed to providing a secure and engaging educational environment for all users—whether you are a learner seeking to acquire new knowledge or a tutor sharing your expertise. We have created these Terms to ensure that the platform operates efficiently, fostering mutual respect and integrity among all participants.

Your Agreement to the Terms

By creating an account, accessing, or otherwise using the Site, you confirm that you have read, understood, and agree to these Terms and Conditions in full. This agreement applies to all users of the platform, including but not limited to learners, tutors, and visitors. If you do not agree with any part of these Terms and Conditions, you should refrain from using our Site and services.

Changes to the Terms

Skillwave reserves the right to modify, amend, or update these Terms and Conditions at any time. Significant changes to the Terms will be communicated via the Site, and users may also receive notifications via email. It is your responsibility to regularly review the Terms to ensure that you remain informed about any changes. Your continued use of the Site after such changes have been posted constitutes your acknowledgment and acceptance of the updated Terms and Conditions.

User Responsibilities

As a user of the Skillwave platform, you are responsible for ensuring that your interactions on the Site are lawful, respectful, and in compliance with these Terms. This includes providing accurate information when registering, maintaining the security of your account, and respecting the rights and privacy of other users. Any misuse of the platform, violation of policies, or engagement in prohibited activities may result in the suspension or termination of your account.

2. User Accounts

Account Creation

To access the full range of services provided by Skillwave, users must first create a personal account on the platform. During the registration process, you are required to provide accurate, current, and complete information about yourself as prompted by the registration forms. This information may include, but is not limited to, your full name, valid email address, contact details, and other relevant personal or professional details depending on your role as a learner or tutor.

By providing this information, you acknowledge that it is essential for ensuring the security and functionality of the platform. Skillwave relies on the accuracy of the details you provide to offer a personalized learning experience, match learners with the right tutors, and facilitate effective communication. If any information you provide is found to be false, inaccurate, or incomplete, Skillwave reserves the right to suspend or terminate your account without prior notice.

We encourage you to update your personal information regularly to ensure that your profile remains accurate. This is especially important for tutors, as providing correct qualifications, availability, and pricing is crucial to maintaining trust with learners.

Account Responsibility

Once you have created an account, it is your responsibility to ensure the confidentiality of your account credentials, including your username, password, and any other security information. You are fully responsible for all activities that occur under your account, whether you have authorized them or not. You agree to:

Keep your login details secure and confidential. Do not share your password or account access with anyone else.

Immediately notify Skillwave of any unauthorized access to or use of your account or any breach of security by contacting our support team. We recommend using a strong password and enabling two-factor authentication (if available) to protect your account further.

Skillwave is not liable for any loss or damage arising from your failure to maintain the security of your account or comply with these security guidelines. Any misuse of the platform originating from your account, whether authorized or unauthorized, may result in the suspension or termination of your account.

Eligibility

To create an account on Skillwave, you must meet the eligibility requirements:

You must be at least 18 years of age to register and use our services. If you are under 18, you may only use the platform with the express consent of a parent or legal guardian.

Skillwave reserves the right to refuse service or close accounts at its discretion. This can occur if you are found to be violating the platform's Terms and Conditions, providing false or misleading information, or engaging in any inappropriate or illegal behavior on the platform.

For individuals under 18, the parent or guardian assumes responsibility for all activities conducted on the account and must ensure that any use of Skillwave’s services complies with applicable laws and these Terms.

By creating an account, you confirm that you meet the eligibility criteria and agree to abide by these rules to maintain your access to Skillwave’s services.

3. Services Provided

Skillwave is dedicated to providing high-quality, accessible education across a broad spectrum of disciplines, empowering learners to gain new skills, advance their careers, or explore personal interests. Our platform is designed to offer a rich and engaging learning experience through a variety of services tailored to meet the diverse needs of both learners and tutors.

Course Enrollment

Skillwave provides a curated selection of courses taught by industry professionals, subject matter experts, and thought leaders. Learners have the opportunity to:

Browse and Discover Courses: The platform offers a wide range of courses across multiple disciplines, including entrepreneurship, technology, social sciences, vocational training, design, and more. Each course is designed to provide both theoretical knowledge and practical applications, ensuring that learners can directly apply what they’ve learned to real-world scenarios.

Personalized Learning Paths: Learners can select courses based on their specific interests, career goals, or skill gaps. To enhance the learning experience, Skillwave may recommend courses tailored to your preferences, background, and previous learning history.

Comprehensive Course Information: Before enrolling, learners have access to detailed course descriptions, learning objectives, instructor profiles, and user reviews. This helps learners make informed decisions about which courses align best with their needs.

Skillwave’s interactive approach ensures that learning is not just a one-way experience but a collaborative, engaging process that enables learners to actively participate, receive guidance, and apply their newfound skills in meaningful ways.

4. Fees and Payments

Skillwave is committed to providing high-quality, accessible education through a wide range of expertly designed courses. All courses offered on Skillwave are paid courses, and access is granted only upon successful payment of the required fees. Below are the details regarding fees, payment methods, and our refund policy.

Course Fees

Paid Courses Only: All courses on Skillwave are subject to fees, and there are no free courses offered. Pricing for each course will vary depending on the subject matter, course length, and tutor expertise.

Transparent Pricing: The price for each course is clearly displayed before enrollment. There are no hidden fees, and the price includes access to all course materials and resources.

Payment Methods

Secure Payment Processing: All payments made through Skillwave are processed securely via trusted third-party payment processors. These processors ensure that your payment information is protected and encrypted.

Payment Confirmation: Upon successful payment, you will receive a confirmation email with details about your course enrollment and access to course materials.

Refund Policy

Course Refunds: Refund requests are subject to Skillwave’s cancellation and refund policy. Refunds may be granted depending on the specific course and the stage of completion. However, certain restrictions apply, and not all courses may be eligible for refunds once access has been granted.

Eligibility for Refunds: Refunds are typically only available if requested within a specified period after enrollment (e.g., within the first seven days of access). To learn more about whether your course is eligible for a refund, please review the Refund Policy on our platform or contact customer support.

By enrolling in a course on Skillwave, you agree to these terms, including paying all applicable fees and following our payment and refund policies. For any questions or issues regarding payments, feel free to contact our support team.

5. User Conduct

By using the Skillwave platform, you agree to adhere to the following standards of conduct, ensuring a respectful, secure, and productive environment for all users. Skillwave is committed to maintaining a safe and supportive community for both learners and tutors, and any behavior that undermines this goal will not be tolerated. By accessing or using the Site, you agree not to engage in any of the following prohibited activities:

Violating Laws or Regulations

You agree not to engage in any activity that violates applicable local, national, or international laws or regulations while using the Site. This includes, but is not limited to, using the platform to promote or conduct illegal activities, infringing on intellectual property rights, or facilitating unauthorized access to copyrighted or restricted content.

Impersonation and Misrepresentation

Users are prohibited from impersonating others, including other learners, tutors, Skillwave staff, or any third party. Additionally, you may not create false identities or misrepresent your identity, qualifications, or affiliations for any reason. Such behavior undermines trust within the community and can lead to serious consequences, including account suspension or legal action.

Distributing Harmful Software or Malware

You must not use the Site to upload, distribute, or share any form of harmful software, viruses, trojans, worms, or other malicious code. Engaging in activities that could compromise the security, functionality, or performance of the platform, or the personal devices of other users, is strictly prohibited. Any attempt to disrupt the technical infrastructure of Skillwave will result in immediate termination of your account and potential legal consequences.

Harassment, Discrimination, and Abusive Behavior

Skillwave values a respectful and inclusive learning environment. You are prohibited from engaging in any form of harassment, abuse, discrimination, or hate speech toward other users, including learners, tutors, or Skillwave staff. This includes verbal abuse, inappropriate language, threatening behavior, or targeting individuals based on race, gender, religion, sexual orientation, or any other protected characteristic. Any such behavior will result in disciplinary action, up to and including the suspension or termination of your account.

Unauthorized Commercial Use

The Skillwave platform is designed solely for educational purposes and personal learning. You may not use the Site for unauthorized commercial purposes, including but not limited to advertising, selling, or promoting third-party products or services without Skillwave’s prior written consent. This includes using the platform to solicit business from other users or attempting to exploit the Site for financial gain unrelated to the educational content offered.

Spamming and Misuse of Communication Channels

Users are prohibited from sending unsolicited messages or engaging in any spamming activities through the Site’s messaging systems, forums, or other communication channels. This includes sending mass messages, unsolicited promotions, or irrelevant content to other users. The platform's communication tools are intended solely for educational discussions, support, and engagement related to course content.

Unauthorized Access and Hacking

Attempting to gain unauthorized access to other users' accounts, Skillwave’s internal systems, or the platform’s databases is strictly prohibited. Hacking, phishing, or engaging in any activity aimed at bypassing security measures will result in immediate account suspension and potential legal consequences. Skillwave takes security breaches seriously and will pursue legal action against anyone who compromises the platform’s integrity.

6. Intellectual Property

Skillwave is committed to protecting and respecting the intellectual property rights of both our platform and the tutors who contribute to our educational offerings. All content provided on Skillwave, including but not limited to course materials, videos, written resources, graphics, images, logos, and any other materials available through the Site (collectively referred to as "Content"), is the intellectual property of Skillwave, its tutors, or third-party licensors. By accessing and using the platform, you agree to abide by the following guidelines regarding the use of our intellectual property.

Ownership of Content

Skillwave Content: All original content created and provided by Skillwave, including the design of the platform, logos, trademarks, course infrastructure, and software, is the exclusive property of Skillwave. This content is protected by copyright, trademark, and other intellectual property laws. Users are not granted any ownership rights to this content and are prohibited from using it outside of the purposes outlined in these Terms and Conditions.

Tutor-Generated Content: Courses, tutorials, assessments, and other educational materials created by tutors on the Skillwave platform remain the intellectual property of the respective tutors, unless otherwise specified in an agreement with Skillwave. Tutors retain the right to their content, but by offering it on the platform, they grant Skillwave a non-exclusive license to distribute and promote their materials.

Prohibited Uses of Content

You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Content on Skillwave for personal, non-commercial learning purposes only. Any other use of the Content is strictly prohibited without explicit written consent from Skillwave or the appropriate rights holder. You agree not to:

Public Display or Commercial Use: Users are prohibited from publicly displaying, performing, or using Skillwave Content for any commercial purpose without express authorization. This includes using the content for in-person or online classes, seminars, or any other form of training that is conducted outside of the Skillwave platform.

Unauthorized Sharing: You are not permitted to share your login credentials or provide access to the platform's content to third parties who have not been authorized to use Skillwave. Each user is responsible for protecting the integrity of their account and ensuring that access to the content remains limited to authorized users.

Tutor Intellectual Property Rights

Skillwave acknowledges and respects the intellectual property rights of tutors who create and upload their content to the platform. Tutors are responsible for ensuring that any material they submit does not infringe on third-party intellectual property rights. By submitting content to Skillwave, tutors grant the platform a non-exclusive, worldwide, royalty-free license to use, reproduce, distribute, and promote their content for the purposes of providing educational services to learners.

If a tutor believes their intellectual property rights have been infringed by another user or entity on Skillwave, they should notify us immediately. Skillwave will investigate and take appropriate action, including removing the infringing content and, if necessary, suspending or terminating the offending user's account.

Consequences of Intellectual Property Violations

Skillwave reserves the right to take appropriate action in response to any violations of intellectual property rights, including:

Issuing warnings for minor or unintentional infractions.
Suspending or terminating user accounts for repeated or serious violations.

By using the Skillwave platform, you agree to respect the intellectual property rights of Skillwave, its tutors, and third-party content owners. Failure to comply with these guidelines may result in the suspension or termination of your account and legal action where applicable.

7. Privacy and Data Protection

At Skillwave, we prioritize your privacy and are committed to safeguarding your personal data. We recognize the importance of protecting your information and ensuring that it is handled responsibly and transparently. By using our platform, you acknowledge and consent to the collection, processing, and storage of your personal data as outlined in this section and in our Privacy Policy.

Collection and Use of Personal Data

Skillwave collects and processes personal data to provide you with the services and functionality of the platform. This includes information that you provide during the registration process, such as your name, contact details, and payment information, as well as data collected through your interactions with the Site, such as course enrollments, communication with tutors, and activity logs.

We collect this data to:

Create and manage your account on the platform.
Process payments for courses and services.
Facilitate learning experiences, including course recommendations, assessments, and feedback.
Ensure platform security, including fraud prevention, authentication, and account protection.
Improve our services by analyzing user activity and preferences to enhance the overall learning experience.

For a full breakdown of the types of personal data we collect and the purposes for which we use this data, please refer to our Privacy Policy.

Data Protection Measures

Skillwave is committed to ensuring that your personal data is handled securely and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations. We employ a variety of technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

Our security measures include:

Encryption of sensitive data during transmission using Secure Socket Layer (SSL) technology.
Access controls to limit who can view or modify personal data.
Regular security audits to ensure that our systems and practices comply with current security standards.
Data minimization principles, ensuring that we only collect the data necessary for the specific purposes outlined in our Privacy Policy.

While we strive to implement the most advanced security measures, no system is entirely foolproof. We encourage users to take precautions such as using strong, unique passwords and safeguarding their login credentials to further protect their accounts.

Data Retention

Skillwave retains your personal data only for as long as necessary to fulfill the purposes outlined in our Privacy Policy, unless a longer retention period is required by law. After this period, your personal data will either be securely deleted or anonymized for statistical or research purposes.

8. Disclaimer of Warranties

Skillwave is dedicated to providing high-quality educational services, but it is important to understand that our platform, including all content, services, and materials, is offered on an "as is" and "as available" basis. While we make every effort to ensure the accuracy, reliability, and quality of the services provided, Skillwave disclaims any and all warranties, whether express or implied, related to the Site and its content. By using the platform, you acknowledge and agree to the following limitations and disclaimers:

No Guarantees of Availability or Performance

Uninterrupted Access: While Skillwave strives to maintain consistent access to the Site, we do not guarantee that the platform will always be available, uninterrupted, or free from errors. There may be periods of downtime due to maintenance, technical issues, updates, or factors beyond our control, such as internet outages or server malfunctions. Skillwave will make reasonable efforts to minimize downtime, but we cannot warrant that access to the Site will be uninterrupted at all times.

No Warranties on Accuracy or Completeness of Content

Educational Content: The courses, materials, and information provided on Skillwave are designed to be informative and educational, but we do not guarantee that all content will be completely accurate, up-to-date, or free from errors. The field of education is constantly evolving, and while our tutors and content creators strive to provide accurate and reliable information, Skillwave cannot be held responsible for any inaccuracies or omissions in the content.

No Warranties on Virus or Malware Protection

Security Risks: While Skillwave employs reasonable security measures to protect against the risk of viruses, malware, and other harmful components, we cannot guarantee that the Site will be completely free from these threats. You are responsible for ensuring that your device has adequate security software, such as antivirus programs, to protect against potential risks while using the platform.

9. Limitation of Liability

Skillwave, its affiliates, tutors, employees, agents, and partners are not liable for any damages or losses that arise from your use of the Site or the services provided. To the fullest extent permitted by law, Skillwave shall not be held responsible for any indirect, incidental, consequential, special, or punitive damages.

This includes, but is not limited to:

Loss of Profits or Revenue: Any financial losses related to your inability to use the platform or courses effectively.
Data Loss or Corruption: Any data breaches, data loss, or corruption resulting from technical issues, viruses, or other harmful components.
Business Interruptions: Any disruptions in your personal or professional activities due to temporary unavailability of the platform or services.

10. Modifications to the Terms and Services

Skillwave is continuously improving its platform, services, and policies. Therefore, we reserve the right to modify or update these Terms and Conditions at any time without prior notice, except in the case of significant changes that may materially impact your rights or obligations.

In such cases:

Acceptance of Updated Terms: Continued use of Skillwave after modifications to the Terms signifies your acceptance of those updates. If you do not agree with any changes, you must discontinue using the platform immediately.
Regular Review of Terms: It is your responsibility to periodically review these Terms and Conditions to stay informed about updates. The most current version of the Terms will always be available on our Site.

Skillwave's ongoing updates ensure that our platform remains aligned with legal requirements and best practices, offering users the best possible experience.

11. Termination

Skillwave values a safe and respectful learning environment. As such, we reserve the right to suspend or terminate your access to the platform and its services at our sole discretion for any reason, including but not limited to:

Violation of Terms: Breaching any of the provisions outlined in these Terms and Conditions, including improper conduct, misuse of content, or non-payment of fees.
Legal or Policy Requirements: Compliance with legal obligations, regulatory requirements, or a need to protect the rights, safety, and well-being of our users, tutors, or platform.
Disruptive Behavior: Any conduct that is harmful, disruptive, or in conflict with Skillwave’s mission, values, or policies.

Skillwave reserves the right to take any further legal action, where necessary, to protect the platform, its users, and its intellectual property.

12. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms and Conditions or any services offered by Skillwave, please feel free to reach out to our support team. We are dedicated to assisting you and ensuring that your experience on the platform is seamless and enjoyable.

You can contact us using the following details:

Email: [email protected]

In the case you need clarification about the Terms, have questions regarding your account, or require assistance with any part of the platform, we are here to help you.