Refunds & Cancellations policy

Last updated: October 08, 2024

At Skillwave, we are committed to providing high-quality, engaging educational experiences to all of our learners. However, we understand that sometimes plans change or expectations may not be met. This Refunds & Cancellations Policy outlines how refunds and cancellations are handled for the courses and services offered on the Skillwave platform. By enrolling in a course or using our services, you acknowledge that you have read, understood, and agreed to the terms of this policy.

1. General Refund Policy

Skillwave offers a variety of paid courses delivered by expert tutors, and our refund policy is designed to ensure fairness to both learners and instructors. Our general refund guidelines are as follows:

Refund Requests:

If you are not satisfied with your course for any reason, you may request a full refund, provided that you have not completed more than 20% of the course content.

2. Special Circumstances for Refunds

Skillwave recognizes that unforeseen circumstances may arise, and we are committed to evaluating refund requests on a case-by-case basis. Special considerations may include:

Technical Issues:

If you encounter technical problems that prevent you from accessing or completing a course, and these issues cannot be resolved by Skillwave’s support team within a reasonable timeframe, you may be eligible for a full or partial refund.

Please contact our support team as soon as possible to report any technical issues and give us the opportunity to resolve them.

Instructor Cancellation or Unavailability:

If an instructor cancels a course or is unable to deliver promised content, you will be offered the option to either enroll in another course or receive a full refund for the canceled course.

We will also notify you if a live session is rescheduled or if any course content is materially changed.

Please contact our support team as soon as possible to explain your situation.

3. Refund Process

To request a refund, follow these steps:

How to Request a Refund:

Email our support team at [email protected] within the refund eligibility period. In your request, include your order number, the name of the course, and the reason for your refund request.

Refund Approval:

Refunds are subject to approval by Skillwave. Once your request has been reviewed, you will receive an email notification confirming whether the refund has been granted or denied.

Refunds may be denied if they do not comply with the terms outlined in this policy.

Processing Time:

Approved refunds are typically processed within 7-10 business days after approval. The refund will be issued back to the original payment method used at the time of purchase.

You will receive a confirmation email once the refund has been processed. If you do not see the refund in your account after the processing time, please contact our support team for assistance.

4. Non-Refundable Circumstances

There are certain situations where refunds will not be granted. These include, but are not limited to:

Violation of Terms:

If you are found to have violated Skillwave’s Terms and Conditions, including but not limited to academic dishonesty, harassment, or misuse of the platform, you will not be eligible for a refund.

Non-Compliance with Refund Deadlines:

Refund requests made after the 7-day refund period, without special circumstances, will be denied.

Full Refund:

If Skillwave cancels a course or program for any reason, learners are entitled to a full refund or may choose to transfer to another course of equal value.

Notification of Cancellations:

In the event of a course cancellation, Skillwave will make every effort to notify affected learners as soon as possible via email or platform notifications.

5. Payment Disputes

If you believe you were charged incorrectly or if there was an error with a payment, you are encouraged to contact our billing department immediately at [email protected]. We will investigate the issue and work with you to resolve the matter.

Contact Information

For any inquiries related to refunds, cancellations, or payment disputes, please reach out to our support team. We are here to assist you and provide the necessary information to resolve your issues promptly.

Email: [email protected]

We are committed to providing excellent customer support and will do our best to ensure that your learning experience on Skillwave is positive and hassle-free.

At Skillwave, your satisfaction is our priority, and we are committed to providing a seamless learning experience. This Refunds & Cancellations Policy ensures that all learners have a clear understanding of their rights and the conditions under which refunds or cancellations may be granted. We strive to handle all requests fairly and efficiently, while also maintaining the integrity of our platform and supporting our dedicated tutors.

By enrolling in courses on Skillwave, you agree to this policy and accept its terms. We encourage you to make informed decisions when purchasing courses, and should you have any questions or concerns, our support team is available to assist you. We appreciate your understanding and cooperation in following this policy, and we look forward to supporting your educational journey on Skillwave.